![]() Queue can occur in banks where customers are rushing to deposit money, open an account to leave the banking hall for another appointment or when registering for the BVN before the closing date or hour. Queue always occur in schools when students must enroll on time to avoid late entry, or when they need to collect their examination registration number or receipt to be able to sit for an exam when the exam has started. Many organizations have tried to manage queue using manual counting but this method is not effective, transparent, straightforward and visible because people can cheat, be confused or stressed up. Hence, our project focuses on a portable queue management system to control queue which can be moved from place to place such as in a ticketing counters, school premises and in health consultancy centers, etc. Only few organizations can afford it, yet, they have some limitations like size, immoveable and not visible which makes it inconvenience to be use outdoor or for multipurpose. The past queue management devices are very expensive and scarce. This makes people to jump queue and creating problems among themselves. More especially when waiting time is high are many people are late and wish to be attended before the closing time. In long queues or crowd places, chaos or disorder usually occurs. It is very hard to manage queue because human beings sometimes can be hard to control. And, the systems have been tested under different conditions to evaluate its performance. The control programs have been developed using assembly language. The system was designed around a low cost 8 bit microcontroller integrated circuit (IC) and entirely software controlled. The system consists of a denouncing switch which serves an input transducer, microcontroller unit, seven segment display unit for queue information display, a buzzer for call up alarm and a regulated DC power supply unit. The process of queue formation and propagation is defined as queuing theory. The picture below illustrates people standing in a queue where the queue management system is been installed.įig 1.1: Illustration of People Standing in a Queue. Queues of people form in various situations and locations in a queue area. Therefore, this project will simply be defined as a queue management electronic device specially designed to be used to monitor and control queues in an organization. Although, the device can be used for any other applications such as monitoring and controlling vehicles in a fuel refilling station queue. ![]() In this report, the queue concerns ‘queue monitoring and control’ in regards to human beings. The possible factors, arrangements, and processes related to queue is known as queuing theory. The queuing delay is the time a job waits in a queue until it can be executed. ![]() In computer technology, computer engineering or telecommunication, a queue is a sequence of work objects that are waiting to be processed. Generally, a queue is a line of people or things waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence. ÜIncrease satisfaction levels and improve customer retention rates ÜImprove productivity and operational efficiencies. ÜReduces frustrations, stress while maintaining orderliness. ÜMake waiting time informative and entertaining ÜMinimize students/customers waiting times. The implementation ofqueue management system can provide the following advantages to our institution and to any business organizations as: Today, a queue management system will help so much in our institution, more especially in the ICT department where rush and disorder usually occur. This device is a very important to guide people in the banking hall, post offices, vote casting/election centers and as well as in the hospital, etc. Queue management system are widely use device in big companies, market places and schools to assist the management/organization to maintain the queue of their customers/students in order to provide a quality service or business. The chapter also contain the problem statement, aims and objective, scope of work and as well as the project areas of application. This report started with the background of our study to give the readers an idea of what this project is all about before going into its technical details. This chapter gives an overview of thisproject titled a queue management system (microcontroller based intelligent queue management system).
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